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NOrthern lights faq

GenerAL faq

  • What is the cancellation policy?
    If you book on our website, you can cancel free of charge and receive full refund up to 7 days before the tour. Cancellations 6-3 days before the tour are due to 50% refund. We do not refund tours cancelled 2 and less days before the tour. Group/agent bookings have individual policies. If you book our tour at Visit Tromsø, you will receive full refund if you cancel more than 14 days before the tour, 50% refund 7-14 days before, and no refund cancelling less than 7 days before the tour. Please contact Visit Tromsø to get your refund in that case.
  • Can I change the date of my tour free of charge?
    Yes, you can, provided you do it latest 24 hours before your tour time. And provided we have a running tour and available seats on the given day. Whenever possible, we get in touch ourselves and advise our guests to change the date to a day with better weather.
  • What clothes do I need for my holidays in Tromsø?
    We are both at the seaside and in the mountains, so the weather changes fast and has often chilly winds. During the summer, the weather can change from bikini to jacket temperatures in matter of minutes. We recommend dressing up in layers for every season, and having a windproof/ waterproof jacket is recommended. It is best to have walking/hiking shoes with a membrane for summertime, and insulated winter shoes with a membrane for wintertime. During the winter, and especially during outdoor activities, the locals follow this rule: 3 main layers: base layer - moisture wicking fabrics (we swear by merino wool), long thermal underwear pants and long sleeve top, avoid cotton! middle layer - wool/fleece jumper, down jacket, anything warm and breathable - here you can have several items depending on the temperature top layer - windproof and waterproof (/resistant), goretex or similar membranes For staying in the city, or during more static outdoor activities you can have a warm winter jacket that will work both as middle and top layer. Remember a hat, scarf and gloves! At wintertime we recommend to use crampons under your shoes, as the streets tend to be very slippery. You can buy them at every shoeshop in Tromsø. You will see people dressed like that all around in Tromsø, but you will also see people walking in their converse shoes on ice, and ladies in miniskirts balancing on ice in their high heels.....So, you will probably also survive with your regular clothes too, and in need there in a rental store in the city center where you can get outdoor clothes and shoes for any activity :D
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